TWYZ Privacy Policy

Last Updated: June 17, 2025

At TWYZ , we are dedicated to safeguarding your privacy and handling your personal information with the utmost care. This Privacy Policy explains how we collect, use, store, and share your personal information in compliance with the Australian Privacy Act 1988 (Cth), including the Australian Privacy Principles, and other applicable privacy regulations. By engaging with our website, mobile apps, or shopping in our stores, you agree to the terms outlined in this policy. This policy covers all personal information you provide to us, whether online, in-store, or through other channels. Individuals under 18 must have a parent or guardian’s permission to use our website, and the parent or guardian is responsible for overseeing their activity.

For any questions or additional details about our privacy practices, please reach out to our Privacy Officer (see “Contacting Us” below).

Privacy Collection Statement

We are obligated to inform you about key aspects of how we handle your personal information, including:

– Who we are and how to contact us;

– Why and how we collect your personal information;

– What happens if we cannot collect your information;

– Who we may share your information with;

– How you can access, update, or raise concerns about your information; and

– Whether your information may be sent overseas.

Collecting Personal Information

We may gather the following types of personal information from you via our website, apps, or in-store interactions:

– Your name, contact details (e.g., email, phone number, mailing address);

– Personal details like your date of birth or gender;

– Technical data, such as your internet domain, the time and date of your website visits, or the site you visited before ours;

– Information you provide through forms or other communications; and

– Data collected via cookies and similar technologies (see “Cookies and Tracking Technologies” below).

We may also obtain personal information from third-party sources or public records when necessary to deliver our products, services, or marketing efforts.

We collect this information to:

– Process your orders and manage our business relationship with you;

– Improve your shopping experience both online and in-store;

– Send you tailored promotions, offers, or updates; and

– Perform market research to better understand your preferences.

If we are unable to collect the personal information we need, we may not be able to provide you with our products or services. If we receive personal information about you that we did not request, we will notify you unless doing so would violate confidentiality obligations. If the information cannot be lawfully collected, we will de-identify or destroy it.

Contact Forms

When you fill out a contact form on our website or app, we collect details like your name, email, phone number, address, and any comments you include. This allows us to respond to your inquiries and gain insights into our customers’ needs, enabling us to provide more relevant information.

Cookies and Tracking Technologies

We use cookies and other tracking tools (e.g., web beacons, pixel tags) to:

– Personalize content, including ads and promotions, based on your interests;

– Collect analytics to understand how our website is used; and

– Evaluate the effectiveness of our marketing campaigns.

These tools may store data in your browser or device. We may share this data with third parties to support our marketing and analytics efforts. We also collect your IP address to track site usage and troubleshoot technical issues.

You can opt out of cookies by adjusting your browser settings or clearing your browsing history. For more details on managing cookies, visit www.allaboutcookies.org.

How We Use and Share Your Information

We use your personal information to:

– Deliver our products and services;

– Communicate about new offerings, promotions, or updates via email, phone, SMS, or mail; and

– Support marketing and research initiatives.

We may share your personal information with:

– Internal TWYZ teams and affiliated entities;

– Third-party providers, such as shipping companies, payment processors, or marketing firms;

– Partners or distributors who fulfill your orders; and

– Legal authorities, if necessary, to protect life, health, or for law enforcement purposes.

We engage in behavioural advertising, using cookies or similar tools to display ads tailored to your browsing habits. We may also share anonymized or aggregated data with third parties for analytics or marketing, ensuring it cannot be linked to you.

Direct Marketing

We may use your personal information to send you marketing communications about our products, services, or promotions. You permit us to use your contact details for this purpose.

To opt out of marketing, you can:

– Click “Unsubscribe” in our marketing emails;

– Follow the opt-out steps in our SMS messages; or

– Contact us (see “Contacting Us” below).

It may take up to five business days to process your opt-out request. Even after opting out, you will still receive essential communications related to your orders or services. Opting out of one communication channel (e.g., SMS) does not affect others (e.g., email).

Keeping Your Information Accurate

We strive to ensure your personal information is accurate, current, complete, and relevant. If you believe your information needs updating, please contact us to request corrections.

Third-Party Interactions

We will only collect, use, store, or share your personal information as described in this policy or as required by law. Our website or apps may include links to third-party sites, which have their own privacy policies. We are not responsible for the content or privacy practices of these sites.

Disclosure of Information Overseas

To fulfill business needs, we may transfer your personal information to recipients in other countries. By providing your information, you consent to these transfers.

Your Consent

By using our website, apps, or joining our loyalty program, you agree to the collection, use, storage, and sharing of your personal information as outlined in this Privacy Policy and allowed under applicable privacy laws.

Security and Storage of Your Information

We employ reasonable safeguards, such as encryption, firewalls, and restricted access, to protect your personal information from unauthorized access, misuse, loss, or alteration. However, no system is entirely secure.

When we no longer need your personal information and are not required by law to keep it, we will take reasonable steps to destroy or anonymize it.

Accessing or Correcting Your Information

To access, update, or correct your personal information, contact our Privacy Officer. There is no fee to request access, but we may charge a reasonable amount to cover retrieval costs. You may contact us anonymously or use a pseudonym unless it’s impractical or we are legally required to verify your identity.

Employment Application Information

For job applications, we collect resumes, references, qualifications, and other relevant details. We may share this with recruitment agencies or contact your referees. If your application is not suitable now but may be in the future, we may retain it unless you instruct us otherwise.

Policy Updates

We may revise this Privacy Policy at any time. Please review it periodically for updates. Your continued use of our website, apps, or services after changes are posted indicates your acceptance of the updated terms.

Complaints and Additional Information

If you have concerns about our privacy practices or believe we have violated your privacy, please contact our Privacy Officer with details. We will investigate promptly, discuss resolution options with you, and inform you of the outcome. If a breach is identified, we will take steps to prevent recurrence.

If you remain dissatisfied, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

Contacting Us

For questions, updates, or complaints, reach out to:

Privacy Officer

TWYZ 

Email: contact@twyz.com.au

Website: www.twyz.com.au/contact-us